Ocean Blue Booking Conditions
1. Contract of Hire
All bookings must be accepted by us (Ocean Blue Holidays) and are subject to these conditions which are deemed to have been accepted in full by the hirer and all persons in the party.
2. Making a Booking
2.1. Bookings may be made by telephone on 01872 572602, or via the website.
2.2. Ocean Blue may request details of all persons in your party including names and ages.
2.3. A booking is only confirmed on receipt of payment of your deposit, as per clause 3 of these conditions. (Online bookings are not confirmed until receipt of postal confirmation from Ocean Blue). Ocean Blue may refuse to accept a booking if required.
2.4 Provisional bookings can only be held for 24 hours without payment.
2.5 All bookings will be confirmed in writing. It is the responsibility of the customer to notify Ocean Blue if any such confirmation has not been recived withing 7 working days.
2.6 On receipt of the booking confirmation it is the responsibility of the customer to ensure that all details are correct. Should any details be found to be incorrect it is the responsibility of the customer to notify us immediately and in any case within 14 working days.
3. Deposit
3.1. A booking whether by telephone, email or website, must be accompanied by a deposit. The deposit is equal to the sum of 25% of the total letting fee.
4. Final Payment
4.1. Payment of the balance of the letting fee, must be paid to Ocean Blue 12 weeks before the letting is due to start “the Due Date”.
4.2. Non payment by the Due Date if not previously agreed with us; may be treated as a cancellation.
5. Changing a Booking
5.1. Once a booking has been accepted and confirmed by Ocean Blue Holidays, the booking can only be changed with the written agreement of Ocean Blue Holidays.
5.2. Where Ocean Blue Holidays agree to the change in the dates of the letting, an administration fee of £40.00 must be paid by the hirer.
6. What is included
The apartment rental includes: The cost of water, electricity, weekly clean and use of towels/linen. A full inventory of equipment, utensils and furniture is also provided. Please note: items must not be removed from the apartment during your stay.
7. What is not included
The apartment rental price does not include any personal or holiday insurance nor cost of travel to the apartment. We strongly advise that all customers purchase suitable insurance to cover their holiday.
8. Cancellation by Hirer
8.1. If you wish to cancel the letting you must notify Ocean Blue Holidays in writing or by e-mail (Cancellation Notice).
8.2. In the event that a cancellation is made, then a cancellation charge is payable depending on the number of days before the letting start date the Cancellation Notice is received by Ocean Blue Holidays.
Number of days before letting start date that notification is received
Cancellation Charge (as percentage of the total cost of the letting)
0 - 13 days prior to start date - 100% of booking total
14 - 27 days prior to start date - 75% of booking total
28 - 55 days prior to start date - 60% of booking total
56 days or more prior to start date - Deposit paid
9. Duration and Times of Letting
9.1. Lettings are for a maximum of four weeks and commence at 4pm on the first day of the letting and end at 10am on the day of departure unless otherwise notified.
9.2. The period booked cannot be exceeded unless Ocean Blue give written approval. You will be liable for any cost of whatever nature incurred because of an un-authorised extension.
10. Hirer’s Responsibilities
10.1. The hirer is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils,furniture etc. must be left clean and tidy at the end of the hire period. The hirer and members of the party are not permitted to smoke in the premises and no pets are allowed. The hirer is requested to limit noise between 9.00 pm. and 8.00 am.
11. Rights of Access
The representative or their subcontractors have the right of access to the property at anytime,with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.
12. Responsibilities
Neither we, nor our representatives,can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply. The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void.
13. Injury and Damage
Neither we, nor our representatives,take any liability for personal injury, loss or damage to personal effects howsoever arising during the booking period.
14. Maximum Number of Persons
Under no circumstances may more than the maximum number of persons specified in the apartment description occupy the apartment except by prior written agreement with us. We, or our representatives, reserve the right to refuse admittance to the apartment to the hirer and their party if they are in breach of this condition.
15. Information
All information supplied by us, and our representatives, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made, but we, and our representatives, are not liable for any variation however caused.
16. Offers
From time to time Ocean Blue may advertise special offers or last minute deals. The offer/deal is only valid on new bookings after the said offer has been released and cannot be used to amend a pre-existing booking. If a code is listed as part of the special offer this must be stated to claim the offer.
17. Keys
Key collection will be made available on arrival. If your arrival is outside of office hours you will be advised as to where to collect keys.
18. Complaints
Any complaints about the apartment, or its contents, must be made in writing immediately to our representative who will take all reasonable steps to settle the problem. Neither we, nor our representative, shall have any liability for any complaint submitted after the completion of the rental period.
19. Insurance
The apartment hire cost does not include any personal insurance cover of any kind. IT IS STRONGLY RECOMMENDED THAT CANCELLATION, ACCIDENT & MEDICAL INSURANCE COVER IS TO BE TAKEN OUT BY THE HIRER.
20. Linen
Linen and towels are changed between every letting. For stays of 2 weeks or more, we offer a complimentary change of linen.
21. VAT
The price quoted will be the total price inclusive of VAT where payable.
22. Returning Guest Discount
Any guest who has stayed at Ocean Blue within 18 months of the time of booking is eligile for a 5% discount. You must state at the time of booking that you have stayed with us previously. The booking must be made in the same name as the previous booking. The lead person who makes the booking must be staying at Ocean Blue during the dates booked.
23. Non-Availability of Property
22.1. If for any reason beyond Ocean Blue Holidays or the Owners’ control, the property is not available on the date booked, or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by you will be refunded in full and Ocean Blue may cancel the booking.
22.2. Where possible Ocean Blue will provide you with four weeks’ notice except in extraordinary circumstances.
22.3. If the notice period is less than four weeks Ocean Blue will endeavor to find you alternative accommodation or, at your request,refund to you any sums you have paid. You will have no further claim against Ocean Blue or the Owner.
24. Governing Law and Jurisdiction
Any dispute between us will be governed by the exclusive law and jurisdiction of the English Courts.
25. Authority to accept
The person who completes the booking and, therefore, accepts these terms and conditions confirms that -
(a) he or she is authorised to agree the booking conditions on behalf of all persons included on the booking, including those substituted or added at a later date;
(b) he or she is over eighteen years of age and a member of the party intending to occupy the property; and
(c) he or she agrees to take responsibility for the party occupying the property.
26. Discrepancies
25.1. In case of a discrepancy between these terms and conditions and any other contents of Ocean Blue conditions, these conditions shall prevail.
25.2. In the event of inconsistency between these terms and conditions and any other information regarding the property, these terms and conditions will prevail.
The Management reserves the right to refuse entry or eject from the properties and complex any persons, who in the Managements opinion are unsuitable, are not maintaining the upkeep of the properties to a satisfactory standard, found to be breaking the law or who causes nuisance or disturbance to other visitors or owners.
